tiosmedia.info@gmail.comGovernments the world over are turning to technology—specifically digital technologies and AI—to improve services and boost efficiency. And while both digital transformation and AI have already impacted government for the better, there are ways to take it to the next level with a few practical steps.
Agile service delivery
In today’s rapidly evolving landscape, governments are embracing agility as a core tenet, leveraging the potential of digital public infrastructure (DPI) to revolutionize the experiences of their stakeholders. DPI can provide governments with the vital tools and platforms necessary to create flexible, practical, and responsive service delivery models. By leveraging digital identity solutions, data exchange systems, and digital payments, governments can streamline processes, reduce bureaucracy, and provide citizens with seamless and more personalized experiences.
For example, in India, investments in a DPI payments infrastructure enabled 500 million new bank accounts over the years. It also allowed governments to directly deposit cash at scale and speed during the COVID-19 pandemic—when citizens needed it most—transferring US$3.9 billion to 318 million beneficiaries within two weeks of announcing an aid program. Similarly, Ukraine’s Diia app streamlined payments for displaced people during the Russia-Ukraine war. When homes had to be rebuilt, Diia launched its eRecovery service for easy, seamless fund disbursement to homeowners.
AI and productivity
Digital transformation enabled agencies to set up the foundation to benefit from advances in AI technologies in the past. Now, Generative AI (GenAI) can go even further, speeding up such tasks such as retrieving relevant information, communicating with others, processing information, analyzing data, and offering informed advice. Some experts predict that GenAI could boost the global gross domestic product by up to 7% and productivity growth by 1.5% over the course of the next decade.
In recent years, agencies have embedded AI technologies into thousands of government systems and processes, yielding improvements in agility and productivity. GenAI–based tools have the potential to automate tedious, time-consuming as well as many knowledge-based tasks, freeing up health care workers, child services caseworkers, defense and security analysts, embassy personnel, and other government employees to focus on high-value, intuitive, and creative work, including the ability to quickly respond to citizen needs.
